Do you ship internationally?
Yes, we gladly accept orders from all over the world. Our production time will be the same however shipping costs and delivery time vary depending on where the order is going.
Where can I track my parcel?
When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.
It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us.
How long does it take to receive my product?
Typically, it takes about 3-5 business days for our socks to be produced and sent out. Once shipped, USPS will deliver continental US orders in 15-20 business days.We support international shipping as of the moment and delivery time is around 15-20 working days.
Please note that during the holidays our production time may vary.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
Tracking says my parcel has been delivered but I've not received it?
Sometimes parcels can be accidentally delivered to a neighbours house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel.
Please note our shipping partner are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.
The satisfaction of every customer is our number one priority, so in some cases we may be willing to re-ship your order again at our expense.